Cornerstone Insurance Plc, one of Nigeria’s foremost and most trusted insurance underwriters, has officially launched Cici, its Artificial Intelligence-powered virtual assistant, designed to transform how customers interact with the company.
Cici is built to enhance customer engagement, provide instant responses to insurance-related inquiries, and deliver an improved, seamless service experience for Cornerstone’s clients. Available 24/7 via WhatsApp on 0808 513 9857, Cici ensures customers can get assistance anytime, anywhere.
Speaking at the official launch in Lagos, Deputy Chief Technology Officer, Mr. Oluwarotimi Adediji; Head, Digitisation and Projects, Mr. Jafar Elamah; and E-Business Analyst, Ms. Esther Akunyi, outlined Cici’s advanced capabilities and the benefits it brings to the company.
They described Cici as both smart and scalable, stating:
“Cici is built on a generative Artificial Intelligence with advanced natural language. The application of Cici will help the company to achieve speed, accuracy, affordability, and customer satisfaction.
Cici is capable of answering customer questions about insurance products, buy insurance, assist with claims guidance, provide policy details and premium information, and offer 24/7 customer interaction.
Cici provides context-aware and conversational intelligence; real-time policy lookup, claims assistance, and fraud detection; continuous learning from user interactions; integration with internal systems, Customer Relationship Management (CRM) etc and multilingual and omnichannel support.
For complex queries, it gives you human-like interaction. You can interact with Cici like you are talking to someone on your WhatsApp or on your mobile phone. Cici is available any day, anytime, anywhere through the internet.”
They further highlighted the key benefits to Cornerstone, which include: improved customer experience through fast and personalised answers; operational efficiency by reducing call centre load; scalability for new products or regulations; compliance through verified content responses; and cost optimisation by automating repetitive queries.
Commenting on the launch, the Managing Director/CEO of Cornerstone Insurance Plc, Mr. Stephen Alangbo, said:
“The evolution of our chatbot from a static knowledge base to a Generative AI-powered solution reflects our commitment to redefining customer engagement in the insurance industry. With Cici, we have moved beyond pre-set answers to deliver intelligent, context-aware conversations that are fast, accurate, and personalised. This transformation not only enhances the customer experience but also improves operational efficiency, scalability, and compliance. At Cornerstone Insurance Plc, we see technology like Cici as a vital partner in making insurance simpler, smarter, and more accessible for everyone.”
About Cornerstone Insurance
Cornerstone Insurance is licensed and re-certified by the National Insurance Commission (NAICOM) to provide both general and life insurance services. As the first insurance company in Nigeria to offer customers an online platform for insurance transactions, its services are driven by cutting-edge technology, making them easily accessible via the internet and mobile platforms.
At Cornerstone, we are committed to our core values of integrity, empathy, professionalism, innovation, and team spirit. Our mission remains delivering value beyond expectations through need-based products and quality service.
Media Contact:
Ajibola Liyide
Team Lead, Marketing and Corporate Communications
brand@cornerstone.com.ng
